Help Desk Technician

SimplyCast.com, a leading provider of interactive marketing software and services for organizations worldwide, is seeking a Help Desk Technician to join its growing team located in Dartmouth, Nova Scotia.

The position involves assuring customer satisfaction by solving all customers' questions and issues. The ability to communicate with customers verbally or in written form is vital, as is the capacity to define and solve the technical issues affecting the client’s campaign.

We are looking for a dynamic, fast-paced thinker that can solve problems quickly while constantly adapting to new products and technologies. Excellent time management and multi-tasking is a must. You will also need to work closely with our Customer Care and Sales teams.

We are looking for a self-starter – someone who can jump in quickly without a lot of direction, and learn by asking the right questions. You will be working in a fast-paced and growing organization which will reward passionate and dedicated employees.

Responsibilities

• Answer Customer Care questions relating to technical support, billing, compliance and deliverability.
• Provide technical support via phone, online chat and email.
• Ensure that all Customer Care requests are answered in a timely manner.
• Contact clients with billing related issues.
• Test client reported problems to determine what is causing the issue and under what condition it occurs.
• Report issues to the development team to improve SimplyCast services and reduce overall support workload.
• Perform QA testing when required.
• Follow company policies and marketing procedures effectively.
• Other assigned tasks as needed.

Requirements

• Some knowledge of HTML and CSS.
• Experience with common desktop applications such as Microsoft Office (Outlook, Excel, Word, etc.), OpenOffice.
• Ability to prioritize and accomplish tasks in a fast-paced environment.
• Linux experience is a plus.
• Ability to be flexible and self sufficient.
• Positive attitude, confident and competitive.
• Ability to work well in a team environment.
• A good sense of humor goes a long way.

We also welcome high school and college students with the desire to succeed.

Benefits include: Top tier Prescription and Dental coverage. Two weeks vacation and free parking.

All qualified applicants please email a cover letter and a current resume (as specified below).

To: careers@simplycast.com

Subject:Help Desk Technician

SimplyCast is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness and trust.

Only those selected for an interview will be contacted.

About SimplyCast

SimplyCast.com is a leading provider of interactive marketing software and services for organizations worldwide. The company’s multi-channel marketing platform is a feature-rich solution used by thousands of customers in over 175 countries, including many of the most recognized brand names around the globe in retail, non-profit and hospitality industries. With thousands of organizations using SimplyCast solutions to automate email, survey, event, sms, fax, and autoresponder marketing needs, they now have the power to effectively reach customers on their preferred mode of communication.